During the entire process Kathleen was respectful of our opinions, mindful of our requests, and prompt and professional in her service. Her attention to detail, knowledge of how to get things done in an efficient and timely manner, and overall professionalism impressed us. From the initial offer through negotiations, inspections, and closing, we felt informed and confident in the process. She had a wealth of knowledge of contractors, services, and support companies that has proven to be invaluable to us. Since our purchase two years ago, she continues to be an active resource for our concerns and questions.